Feedback from previous guests about their experience
80%
liked the resort and would come back again
Clean room
Unique wildlife experience
Dated facilities
Limited dining hours
8.0/10
Great
Rooms
5.0
Location
6.8
Service
5.2
Dining
5.0
Guest reviews
8.0/10
based on 5 reviews
6.6
6.6/10 based on 577 reviews
Eva
United Kingdom,
February
2025
6.4/10
I had mixed feelings about my stay at Kooralbyn Valley Resort. While the initial presentation was impressive and the location is quite unique, with kangaroos around, the facilities needed much improvement. The room was clean but showed its age, and the dining options were limited with some closures. Overall, there's potential, but it feels like the resort is still finding its feet post-renovation.
Rooms
6.0
The room was clean and comfortable, but it felt dated and could use some updates.
Service
7.0
Initially, I was met with friendly service at check-in, but the dining options for the evening were quite limited.
Location
8.0
The resort has a charming location where you can even spot kangaroos, but options outside the resort are limited.
Dining
6.0
The dining at The Pavilion Tavern was acceptable, but limited hours meant we had to eat early.
Facilities
5.0
Facilities at the resort were average; the biking equipment was unfortunately not in usable condition.
Clean room
Dated facilities
Zoe
United Kingdom,
January
2025
5.4/10
I had a mixed experience at the resort. The staff was warm and helpful, making my stay enjoyable, but the condition of the facilities and cleanliness were significant letdowns. The room was spacious, but very outdated, and the dining options left much to be desired. There’s certainly potential, but they need to address maintenance issues to enhance the overall experience.
Rooms
5.0
The room was spacious but definitely showing its age and felt quite outdated.
Service
8.0
The staff was helpful, especially during check-in, offering assistance and a complimentary breakfast due to the dining issues we faced.
Location
7.0
The resort is ideally situated, allowing access to some beautiful nature and golf activities, which I appreciated.
Dining
5.0
Dining was a hassle; we had to deal with changes due to the chef being sick, and the options at the Pavilion were limited and took far too long to arrive.
Facilities
5.0
Facilities were disappointing; the pool and gardens were neglected, needing a lot of attention to bring them back to life.
Christopher
United Kingdom,
January
2025
5.0/10
My stay at the resort was far from what I expected. While the rooms offered a good view, the overall condition of the place was alarming. The service left much to be desired, and I felt overall that the resort was not up to standard. There’s potential here, but significant improvements are required to provide a pleasant stay.
Rooms
5.0
The room I stayed in was relatively small and showed its age, lacking modern updates. The air conditioning was very noisy, which made for an uncomfortable restful night.
Service
5.0
Customer service was lacking. When I raised concerns, the manager was dismissive and did not assist in resolving any of the issues.
Location
5.0
The resort is situated in a nice area surrounded by mountains and has great views, but it feels isolated and lacks vibrancy.
Dining
6.0
Although I enjoyed the food at the Pavilion Tavern, the buffet breakfast was underwhelming with limited options like stewed bacon.
Facilities
5.0
The facilities were in terrible shape. The pools were dirty and the area surrounding them was unsafe and unkempt.
John
United Kingdom,
November
2024
5.0/10
The resort has a great staff that truly stands out in a poorly maintained setting. The rooms are outdated, and overall cleanliness leaves much to be desired. The breakfast was the highlight of my stay, but the dining experience at the Tavern was awful with long wait times. Although there are some nice features, I wouldn't recommend this place for a relaxing getaway.
Rooms
5.0
The rooms were small, with outdated decor from the 70s and everything felt old. Our air conditioning was also noisy.
Service
6.0
While the staff was friendly and attentive, the lack of housekeeping and problems with the restaurant service made it difficult to enjoy our stay.
Location
7.0
The location is somewhat isolated, taking about 1.15 minutes from the Gold Coast, which is okay for a weekend escape but may not be ideal for everyone.
Dining
5.0
Breakfast was the best part of the dining experience, but our attempt to eat at the Tavern was a disaster with excessive waiting.
Facilities
5.0
Facilities like the pool have seen better days and overall maintenance is lacking, which detracts from the overall experience.
Isabella
United Kingdom,
November
2024
5.0/10
My stay at the resort was quite disappointing. The location had potential with scenic views but the outdated and poorly maintained rooms overshadowed that. Dining options were not appealing, and overall, I felt it was overpriced for what was offered. Despite some small improvements, it still feels like a work in progress, and I wouldn’t recommend it for a relaxing getaway.
Rooms
5.0
The rooms were small, outdated, and felt like they hadn't been updated since the 70s. Everything looked old, broken, or patched up, and the air conditioning was noisy.
Service
5.0
Service was not particularly friendly or attentive. I found room service and housekeeping to be lacking.
Location
7.0
The resort is located near the beautiful golf course and offers various onsite activities, which is a plus.
Dining
5.0
Dining was a letdown; the food at the main restaurant and pub was not very appetising, and I wouldn't recommend the room service.
Facilities
5.0
While there are some onsite activities and an international standard golf course, the overall amenities felt tired and in need of upgrades.
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